Introduction
The protection of your personal information is very important to us, and we are committed to respect the provisions of Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
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Purpose of the policy
The purpose of this policy is to explain the collection, use, communication, retention and destruction of your personal information. It is also intended to inform you of your rights under this Act and how you can exercise them. All Bernard & Fabien employees must comply with this policy when performing their daily activities on behalf of our company.
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Definitions
In this policy, the following terms shall have the meanings ascribed to them:
Personal information According to the Quebec’s Act Respecting the Protection of Personal Information in the Private Sector: information of a private nature concerning a physical person. This information includes, but is not limited to, name, address, telephone number, e-mail address, date of birth, social insurance number and any other information that could directly or indirectly identify a person.
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Collection and use of personal information
We will only collect your personal information with your informed and voluntary consent. The collected information may be used for the following purposes:
Provide the services you have requested;
Communicate with you about our products and services;
Answer your questions and address your concerns;
Meet our legal and regulatory obligations. -
Disclosure of personal information
We will not disclose your personal information to third parties without your consent, except as required or permitted by law. We will ensure that any disclosure of your personal information complies with the provisions of this Act and is necessary to achieve the specific purposes for which it was collected.
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Security of personal information
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, misuse or alteration. Methods of protection may differ depending on the sensitivity, amount, distribution, configuration and storage techniques of the personal information.
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Retention and destruction of personal information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
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Individual rights under Law 25
In accordance with Law 25, we recognize the fundamental rights of each individual with respect to the collection, use and protection of their personal information. We commit to respect and guarantee the following rights:
Right to Information: You have the right to be informed in a clear and understandable manner about the collection, use, disclosure and retention of your personal information. Our privacy policy aims to provide full transparency on these aspects.
Right of access: You have the right to access the personal information we hold about you. If you wish to exercise this right, please contact our Privacy Officer in accordance with the procedures set out in section 9 of this policy.
Right of rectification: If the personal information we hold about you is inaccurate or incomplete, you have the right to request to rectify or update it.
Right to withdraw consent: You have the right to withdraw your consent at any time for the collection, use or disclosure of your personal information. However, this may affect our ability to provide you with certain services.
Right of portability: You have the right to request to receive the personal information you have provided to us in a structured format.
Right of deletion: You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer required for the purposes it was gathered for.
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Roles and responsibilities
Bernard & Fabien’s management is responsible for ensuring that the privacy policy is implemented and respected. Employees are required to comply with the procedures and security measures set out in this policy. The Privacy Officer is accountable for overseeing compliance with Law 25 and dealing with issues relating to the protection of personal information.
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Complaint handling process
If you have any concerns or complaints about the protection of your personal information, please contact our Privacy Officer at the below-mentioned address. We are committed to investigating your complaints and taking appropriate steps to resolve any identified issues.
Privacy Officer
Bernard & Fabien Assurances
203-750 Boul. Marcel-Laurin
Saint-Laurent, QC, H4M 2M4
Toll-free : 1 800 363-7873
E-mail : confidentialite@bernardfabien.ca
Conclusion
Bernard & Fabien is committed to respecting the confidentiality and security of your personal information in accordance with Law 25. We invite you to consult our privacy policy regularly, as it may be updated periodically to reflect changes in our practices and in current legislation.
